Ticket triage
Classify tickets by topic, urgency, customer type, and required action.
Customer support
AI agents for customer support teams.
Resolve tickets faster, improve response consistency, and reduce repetitive support work.
Support Agents help triage incoming tickets, draft responses, retrieve knowledge, detect sentiment, route escalations, summarize customer history, and review support quality.
6support workflows
<1 minfirst-draft replies
100%human-approved sends
24/7ticket triage
Workflows
Support workflows we support.
Response drafting
Create suggested replies using company tone, policies, and knowledge base content.
Escalation routing
Identify complex or sensitive cases and route them to the right team.
Customer history
Summarize past interactions, open issues, sentiment, and account context.
Knowledge retrieval
Search approved support articles, product docs, policies, and internal playbooks.
Quality review
Review responses for tone, accuracy, completeness, and policy alignment.
Example use case
Faster ticket resolution.
A customer submits a request. The Support Agent identifies the issue, searches the knowledge base, summarizes the customer history, drafts a response, and recommends whether to resolve or escalate. A support specialist approves or edits the response before sending.
Support operations
Give support teams a consistent assistant.
Deploy support agents with clear approval rules and performance metrics.